Returns & Exchanges
Return and Exchange Policy
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We want you to be completely satisfied with your purchase from our clothing store. If you are not satisfied for any reason, we offer a hassle-free return and exchange policy, subject to the conditions outlined below.
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Returns and exchanges are accepted within [X] days from the date of purchase. To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.
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To initiate a return or exchange, please contact our customer service team or visit our store with your proof of purchase. They will guide you through the process and provide you with the necessary instructions.
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Returns and exchanges for online purchases may be subject to shipping fees, which will be deducted from your refund or charged for the exchange shipment. The exact details will be provided by our customer service team.
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Returns will be processed in the original form of payment, and refunds will be issued within [X] days after the returned item is received and inspected. Please note that shipping charges are non-refundable.
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Exchanges are subject to product availability. If the requested item is unavailable, we will provide you with alternative options or issue a refund.
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We reserve the right to refuse returns or exchanges if the item does not meet the eligibility criteria mentioned above or if it is determined that the item has been used, damaged, or altered.
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For hygiene purposes, certain items such as undergarments, swimwear, and earrings may not be eligible for return or exchange unless there is a manufacturing defect.
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In the case of a defective or damaged item, please notify our customer service team within [X] days of receiving the order. We may request photographic evidence or ask you to return the item for inspection before processing the return or exchange.
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Our return and exchange policy may be subject to change without prior notice. Any updates or modifications will be communicated on our website or through direct customer notifications.
We strive to provide excellent customer service and ensure a smooth return and exchange process. If you have any questions or concerns regarding our policy, please contact our customer service team, and they will be happy to assist you.